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ADT LLC dba ADT Security Services Pulse® Interactive Control Services Website Terms of Use
Last revised: August 31, 2018

Please read the following ADT LLC dba ADT Security Services (“ADT,” “We,” “Us,” or “Our”)ADT Pulse® Interactive Solutions Website Terms of Use for all of our interactive solutions (the “Terms”) carefully. If you wish to access this ADT’s Pulse Interactive Solutions through any of our websites or apps (collectively, “Site”or “Sites”), and you (“User,” “You,” “Your” or “Yourself”) agree to these Terms and You want to use the ADT Pulse Interactive Solutions Services purchased by You (“Interactive Solutions Services”) and to access Your Interactive Services Solutions Account (“Account”), please click on the “I Agree” button. By clicking the “I Agree” button, You represent that You have read these Terms and agree to accept and follow them and You acknowledge the disclaimers, warnings and other disclosures made in these Terms. Once You have agreed to these Terms, We shall permit You to activate the Interactive Solutions Services and access this Site and Your Account. If You decline acceptance by clicking the “I Disagree” button, You shall not be permitted to activate the Interactive Solutions Services or access this Site or Your Account.

If You are an individual, You must be an adult of at least 18 years of age to obtain or use any Interactive Solutions Services and by accepting these Terms, You confirm that (a) You are an adult of at least 18 years of age, and (b) You are accepting these Terms on behalf of Yourself and all others in Your household who will use the Interactive Solutions Services (You and such other users of the Interactive Solutions Services collectively, “Users”). If You are an entity, by accepting these Terms, You confirm (through Your duly authorized representative) that (a) Your authorized representative is an adult of at least 18 years of age, and (b) You are a corporation, partnership or other legal entity, duly formed (and incorporated if applicable) and in good standing where required to do business with all legal authority and power to accept these Terms, (c) these Terms constitute a valid and binding obligation for You, and (d) You agree to these Terms on behalf of Yourself and all other users of the Interactive Solutions Services (You and such other users of the Interactive Solutions Services collectively, “Users”).

ADT RESERVES THE RIGHT AT ITS SOLE DISCRETION TO CHANGE, MODIFY, ADD, OR REMOVE ANY PORTION OF THIS SITE OR THESE TERMS, IN WHOLE OR IN PART, AT ANY TIME AND FOR ANY REASON. CHANGES TO THESE TERMS OR THIS SITE WILL BE EFFECTIVE WHEN POSTED. YOU AGREE TO REVIEW THESE TERMS PERIODICALLY TO BE AWARE OF ANY CHANGES. YOUR CONTINUED USE OF THIS SITE AFTER ANY CHANGES TO THE TERMS OR THIS SITE WILL BE CONSIDERED ACCEPTANCE OF THOSE CHANGES. THESE TERMS GOVERN YOUR USE OF THIS SITE. IN THE EVENT THAT YOUR CONTRACT (DEFINED BELOW) TERMINATES FOR ANY REASON OR ANY ALLEGED OR ACTUAL VIOLATION OF THESE TERMS OR GOVERNING LAW OCCURS, ADT MAY, IN ITS SOLE DISCRETION AND WITHOUT NOTICE, BLOCK OR RESTRICT YOUR ACCESS TO THIS SITE AND/OR PURSUE LEGAL ACTION AGAINST YOU.

These Terms are part of the ADT Residential Services Contract, ADT Authorized Dealer Alarm Services Contract, ADT Small Business Contract, or any other agreement (as amended, restated, modified or supplemented and including all exhibits, schedules, riders and other attachments to such agreement, the “Contract”) entered into by and between ADT and You, acquired by ADT or under which ADT provides ADT Pulse Interactive Solutions Services. The Contract, including but not limited to the Limited Warranty, No Liability, Limited Liability and Hold Harmless clauses contained therein, these Terms, Our general website terms of use and privacy policies governing Your use of any other ADT website (“Other Website”) which is not governed by these Terms, which terms and policies are accessible by following the hyperlinks at the bottom of the website pages of such websites (“Other Website Terms”), and any software license that accompanies any products or software (“Software”) provided to You for use with the ADT Pulse Interactive Solutions Services or the ADT Pulse Interactive Solutions Equipment (“Interactive Solutions Equipment”) used by You as part of the Interactive Solutions Services (“Software Licenses”; and collectively with the Contract, these Terms and the Other Website Terms, the “Services Agreement”) contain the complete terms and conditions governing Your use of the Interactive Solutions Services, the Interactive Solutions Equipment, this Site, any Other Website and the Software. In the event of any conflict or inconsistency between the Contract, these Terms, any Other Website Terms and any Software Licenses, the more stringent provision, as determined by Us in Our sole discretion, shall take precedence and control.

If You purchased Interactive Solutions Services under an Alarm Services Contract (“Alarm Services Contract”) with an ADT Authorized Dealer (“Dealer”) and ADT has not purchased such Alarm Services Contract from Dealer, You agree that (a) We provide the Interactive Solutions Services as Dealer’s independent contractor under the terms of an agreement between Dealer and Us, (b) We did not and do not provide any Interactive Solutions Equipment (as hereinafter defined) to You and have no obligation under any warranty for such equipment, (c) You are permitted to use this Site and all Software under a sublicense from Dealer to You, (d) in consideration of ADT providing the Interactive Solutions Services as an independent contractor of Dealer, You are obligated under and bound by these Terms as if You had purchased Interactive Solutions Services directly from ADT including, without limitation, those obligations contained in Paragraphs 2, 3, 5, 6 and 7. below, (e) We have no direct contractual obligations to You as the Dealer is obligated to provide Interactive Solutions Services, Interactive Solutions Equipment and any installation services to You pursuant to Your Alarm Services Contract with Dealer, (f) these Terms are part of Your Alarm Services Contract, (g) as Dealer’s independent contractor, We are an intended third party beneficiary of the Limited Warranty, No Liability, Limited Liability and Hold Harmless clauses contained in the Alarm Services Contract including those contained in Paragraphs 5, 6, 7, 8, 9 and 10 of the Important Terms and Conditions of the Alarm Services Contract or, if the Alarm Services Contract is not Dealer’s current form of Alarm Services Contract, the equivalent paragraphs contained in Your Alarm Services Contract, and (h) Dealer is an independent dealer of ADT and is not an employee or agent of ADT.

Terms of Use
1. The pages and materials contained on the Site are Our property or are owned by a third party and are used by Us under license. This Site is a secured on-line program that allows You to manage Your use of the Interactive Solutions Services. The Interactive Solutions Services incorporate software that consists of interactive Internet applications that perform a variety of communications over the Internet as part of their normal operation. Some of these communication features are automatic and are enabled by default. By agreeing to these Terms, You consent to the Interactive Solutions Services communication features, which include, among other things, communication of Your Account Information (defined later in these Terms) between the Interactive Solutions Equipment and Our servers or the servers of our contractors. Once You use the Interactive Solutions Equipment, User information including Your Password (as hereinafter defined) may be sent in communications with Our contractor’s and/or Our servers. This information is used to access Your Account and to provide the Interactive Solutions Services. Our contractors and We may match this information to personally identifiable information in order to provide You with the Interactive Solutions Services.

2. Subject to these Terms, We grant You a non-transferable license to use Your Site password (“Password”) to access Your Account on this Site for Your own personal use, and to use the Interactive Solutions Services in accordance with the Services Agreement, solely to facilitate Your business with Us. You agree that You will not permit or allow any third party to use or access Your Password, this Site, or any Personal Information (as defined later in these Terms) contained therein (collectively, the “Account Information”) and that You shall not use any proprietary or confidential information contained in this Site or Your Account Information for any purpose other than to facilitate Your business with Us. You may not publish, display, disclose, modify, distribute, or create derivative works based on this Site, any Software, Your Account Information or any part thereof other than in the regular course of facilitating Your business with Us. You may not reverse engineer, recompile, translate, adapt, or disassemble any Software, this Site or any part thereof. You may not transmit Your Account Information to any third party without Our prior written approval. You agree to comply with all trademark, copyright and other laws worldwide in Your use of this Site and to prevent any unauthorized copying of the materials and information contained on this Site. Except as expressly provided herein, We do not grant any express or implied right to You under any patents, trademarks, copyrights, or trade secret information.

The Interactive Solutions Services and this Site may allow You to access websites, applications, content or services from third parties (“Third Party Services”), including but not limited to third party provided automation controls, data, video and/or audio storage services. All Third Party Services are provided solely by the independent third parties providing such services to You and We do not endorse Your use of such Third Party Services, which is solely at Your own risk and expense. We have no control over the terms of use, content, policies or operation of such Third Party Services, and We are not responsible for (and under no circumstances shall we be liable for) the content, accuracy, reliability, quality or security of any such Third Party Services. You are solely responsible complying with all applicable terms of use, laws, rules and regulations applicable to Your use of any Third Party Services (including the sending, receiving and storage of all information, instructions, data, images or recordings sent or received through our Site or the Interactive Solutions Services).

3. ADT Alerts

i. General

As part of the Interactive Solution Services, you may subscribe to receive ADT Alerts (“ADT Alerts”) on your wireless device or other equipment via short message service, otherwise known as “text messages” (“Text Alerts”) or by E-mail (“Email Alerts”) about Your alarm system notifications, Your Account, and other types of alerts We may present and You may select to receive from time to time. ADT Alerts is available through your wireless device or other equipment when it is within operating range of your wireless service provider or a computer having an active connection to the Internet

ii. Text Alert Details

If you subscribe to any of Our Text Alerts, You agree to receive text messages from Us at the mobile number you have provided for such purposes. You represent that you are the owner and authorized user of the mobile number you provide to Us through this Site. ADT Alerts is a subscription service, where you receive multiple messages, via Text Alerts, the frequency and availability of which depend on the alert types you select to receive. When you first sign up for ADT Alerts, You will be presented with several categories of alert types You may subscribe to receive from Us and You must enable each alert type You would like to receive. You may adjust, add, or remove your alert types at any time in the Alerts Tab section of Your Account. To unsubscribe from ADT Alerts and discontinue all alert types go to the My Profile section of the System tab of Your Account and remove your mobile number from the change contact information page or reply “STOP” to 65895 or any Text Alert you receive from Us. If you unsubscribe, you understand that you may receive a text message confirming your cancellation. If you have replied “STOP” to 65895 or any Text Alert, You may only re-subscribe an opted-out mobile number back to ADT Alerts by replying “OPT-IN” to 65895 or to any Text Alert to begin receiving Text Alerts for the alert types you have previously selected. By re-subscribing, you automatically agree to the then-current Terms of Use. If You require information or help, reply “HELP” to 65895 or any Text Alert you receive or call 1-800-238-2727, press Option 1, then Option 2.

You understand that your wireless service providers message and data rates may apply to Text Alerts, and may appear on your wireless bill or be deducted from your pre-paid balance. Supported wireless service providers include: AT&T, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless and others. Text Alerts may not be delivered to you if your wireless device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that We and your wireless service provider does not guarantee that Text Alerts will be delivered.

iii. Email Alert Details

In order to sign up and maintain Your Account, it is required that You provide Us with a valid e-mail address to which We may send alarm system alerts you set for Yourself and other notices about Your Account. You will be presented with several categories of alert types other than alarm system alerts, and You must enable each alert type You would like to receive, the frequency and availability of which depend on the alert types you select to receive for ADT Alerts. The email address you provided to Us during Your Account set-up will be set as your default e-mail address to which you will automatically receive E-mail Alerts unless You choose to provide Us with an alternative email address. An email address will always be required if You sign up for the Interactive Solution Services in order to maintain Your Account. You may adjust, add, or remove Your alert types at any time in the Alerts Tab section of Your Account. In order to change Your e-mail address go to the My Profile section of the System tab of Your Account and add or remove Your e-mail address(es) from the change contact information page.

4. As a condition of Your use of the Interactive Solutions Services, You will comply with all applicable Federal, state and/or local laws, rules, and regulations in Your use of the Interactive Solutions Services, including without limitation, all applicable laws that limit, condition or prohibit Your usage of video/audio surveillance. You are solely responsible for being informed about any such laws, rules, or regulations. If We have any reason to suspect that You are violating any applicable law, rule, or regulation, We may investigate the suspicion and determine in Our sole discretion whether to notify the proper authorities and/or terminate Your access to the Interactive Solutions Services. You agree that We may, without notice to You, disclose any of Your electronic communications of any kind to satisfy any law, regulation, or government request; or if such disclosure is necessary to protect Our rights or property or the rights or property of any third party.

5. You have no ownership rights in this Site or Your Account Information. Rather, You have a license to use this Site and access Your Account Information as long as these Terms remain in force and effect. You understand and agree that We may revoke Your use of this Site or Your Account Information at any time in Our sole discretion. Ownership of this Site and Your Account Information, and all intellectual property rights therein shall remain at all times with Us and Our licensors. We expressly reserve all rights not granted to You herein. You may not remove any proprietary notices from Your Account Information. Any other use of this Site and Your Account Information by any person, business, corporation, government organization, or any other entity other than the uses permitted under these Terms is strictly forbidden.

6. You acknowledge that this Site and Your Account Information contain Our proprietary trade secrets and You hereby agree to maintain the confidentiality of this Site and Your Account Information using at least as great a degree of care as You use to maintain the confidentiality of Your own most confidential information. You agree to communicate these Terms to all persons who will have access to Your Password and Your Account Information, and to require such persons to be bound by similar confidentiality obligations.

7. THE INTERACTIVE SOLUTIONS SERVICES, THIS SITE, ADT Alerts AND YOUR ACCOUNT INFORMATION, AGENT INFORMATION AND SUPPLIER INFORMATION ARE PROVIDED FOR YOUR CONVENIENCE ONLY. WE AND OUR AGENTS AND SUBCONTRACTORS PROVIDE THIS SITE AND THE INTERACTIVE SOLUTIONS SERVICES ‘AS IS’ AND WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS SITE OR THE INTERACTIVE SOLUTIONS SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE INTERACTIVE SOLUTIONS SERVICES, THIS SITE, ADT Alerts OR YOUR ACCOUNT WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE INTERACTIVE SOLUTIONS SERVICES, THIS SITE, OR YOUR ACCOUNT WILL BE CORRECTED. WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT ANY FILES AVAILABLE FOR DOWNLOADING THROUGH THIS SITE WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA AND OUTPUT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE. Some states do not allow the disclaimer of implied warranties. So, the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may have other legal rights that vary from state to state.

8. IN ADDITION TO THE LIMITATION OF LIABILITY, LIMITED WARRANTY, NO LIABILITY, LIMITED LIABILITY AND HOLD HARMLESS CLAUSES CONTAINED IN THE CONTRACT, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS, AND ANY THIRD PARTY INFORMATION PROVIDERS TO THIS SITE AGAINST ANY AND ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, INCURRED IN RELATION TO, ARISING FROM, OR FOR THE PURPOSE OF AVOIDING, ANY CLAIM OR DEMAND FROM A THIRD PARTY THAT YOUR OR ANY OTHER USERS USE OF THIS SITE OR ANY THIRD PARTY SERVICES VIOLATES THESE TERMS, ANY APPLICABLE LAW OR REGULATION, OR THE RIGHTS OF ANY THIRD PARTY. IN NO EVENT WILL WE, OUR SUPPLIERS OR LICENSORS, OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, MISUSE OF YOUR PASSWORD OR YOUR ACCOUNT INFORMATION BY ANY THIRD PARTY, OR LOSS OF YOUR INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE ANY THIRD PARTY SERVICES, THE INTERACTIVE SOLUTIONS SERVICES, THIS SITE, ADT Alerts OR YOUR ACCOUNT INFORMATION OR FOR ANY CHANGES YOU MAKE TO YOUR ACCOUNT INFORMATION OR ANY CLAIM BY ANY OTHER PARTY, EVEN IF WE OR OUR SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. The trademarks, trade names, logos, service marks, trade dress and products (collectively the "Trademarks") displayed on this Site are Our registered and unregistered Trademarks and the registered and unregistered Trademarks of others. The Trademarks displayed on this Site are protected in the United States and internationally. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Site without Our written permission or the written permission of the third party that owns such Trademark. Your use of the Trademarks displayed on this Site, or any other content on this Site, except as provided in these Terms, is strictly prohibited. You are also advised that We will aggressively enforce Our intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. The materials on this Site are protected by copyright and trademark laws of the United States and other countries and are owned by, or licensed to Us. All content on this Site is owned or controlled by Us. You may download content only for Your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The contents of this Site, including any images, text, executable code, and layout design may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, re-posted, or otherwise used except as provided herein without the express prior written permission of Our Legal Department.
COPYRIGHT ©2019 ADT LLC dba ADT Security Services. ALL RIGHTS RESERVED.
Copyright in the pages of this Site and in the screens displaying the pages, and in the material contained therein and in their arrangement, is owned by Us and/or Our affiliates, unless otherwise indicated. In addition, the materials contained on this Site may be Our proprietary and/or trade secret information and may not be copied, compiled, or distributed without Our prior written consent. Our names and Our logos are registered All trademarks not owned by ADT LLC dba ADT Security Services are the property of their respective owners and are used with permission or allowed under applicable laws.

10. Your license to use this Site will immediately and automatically terminate without notice if You fail to comply with any of these Terms or any other Services Agreement, or if Your Account is terminated or for any other reason at Our sole discretion. Upon such termination, Your Password will no longer be valid and You shall no longer have the right to use or access the Interactive Solutions Services, this Site, or Your Account Information. All provisions relating to confidentiality, ownership rights, indemnity, limitation of liability, hold harmless and non-disclosure shall survive the termination of these Terms.

11. These Terms shall be construed, interpreted and governed by the laws of the State of Florida without regard to the conflicts of law provisions thereof. The exclusive forum for any disputes arising out of or relating to these Terms shall be brought in an appropriate federal or state court sitting in the State of Florida. These Terms, in conjunction with Your obligations under each other Services Agreement, shall constitute the entire Agreement between the parties hereto. If a court of competent jurisdiction finds any part of these Terms invalid or unenforceable, the remainder of these Terms shall be interpreted so as to reasonably enforce the intention of the parties.

12. Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

13. For any questions concerning these Terms or this Site, please contact Us by calling 1-800-238-2727 or by writing Us at ADT PulseInteractive Solutions, 1501 Yamato Rd, Boca Raton, Florida, 33431, Attn: Customer Service.

14. The Privacy Policy located on the www.adt.com/pulse web pages is incorporated into these Terms by reference and will govern Your use of the Interactive Solutions Services and this Site.

Last updated on January 28, 2019

ADT recognizes that your privacy is important. This privacy policy describes the information we collect, how we collect it, and how we use and share it in connection with ADT’s websites, product and service offerings, and from your Internet-connected devices. The policy also describes ADT’s information processing activities on behalf of third parties and your choices regarding use, access, and correction of your personal information.

Summary

This privacy policy describes the information ADT collects and how it is used and shared in connection with ADT’s websites, ADT’s security services, and your Internet-connected device(s). The policy also describes ADT’s processing activities and your privacy choices.

Cross-Border Transfers of Personal Data

To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are an European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.

ADT Inc. (and its and its affiliated entities) are committed to subjecting all personal data received from European Union (EU) member countries and other nations to applicable data protection frameworks and principles.

ADT Inc. is responsible for the processing of personal data it receives under each such framework, and which it subsequently transfers to a third party acting as an agent on its behalf. ADT Inc. is committed to complying with applicable data protection frameworks and principles for all onward transfers of personal data from the EU and other nations, including applicable onward transfer liability provisions. With respect to such personal data, ADT Inc. is subject to the regulatory enforcement powers of regulatory agencies. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Summary

ADT is committed to adhering to applicable data protection frameworks and principles, which subject ADT to enforcement by regulatory agencies.

Information Collection

What Information ADT Collects:

In General: When you use our website(s), service(s), and your device(s) you may be asked to provide personal information such as:
- Name and/or business name
- Home address and/or business address
- Home, business, and/or mobile telephone number
- Email address
- Credit, debit, or other payment account number and related information
- Date of birth or other identifying personal characteristics
- Social Security Number
- Emergency contact list information about others
- Personal identification code

Product Specific: Certain device(s) or service(s) may collect additional information such as:
- Audio, video, and still-image recordings from your monitoring device(s)
- Geolocation and GPS information including physical location of your device(s) by using satellite, cell phone tower, or Wi-Fi signals
- Motion detection, accelerometer activity, and climate conditions surrounding your device(s)
- Monitoring event information such as arming and disarming your device(s)
- Internet protocol (IP) addresses, internet service provider (ISP), date/time stamp, and/or other event data which is automatically collected and stored in log files

How ADT Collects Information: Your personal and non-personal information is collected in various ways in connection with our website(s), service(s), and your device(s):

In many cases you give information directly to us. For example, you may be required to provide us personal information when:
- Registering for the service(s) or an account with us
- Activating your device(s)
- Signing up for special offers from ADT and selected third parties
- Submitting a paper form or transmitting information to us online or via telephone
- Submitting your credit card or other payment information
- Receiving our service(s) including talking with sales representatives, service technicians, and customer service and monitoring centers (some of which may be recorded to ensure service(s) quality and to maintain an accurate record of our communications with you)
- Visiting and interacting with our website(s).

We may also collect your information using cookies or similar technologies to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our users as a whole, for example:
- Mobile Application: We may collect information such as registration and activation information from our mobile application(s) associated with our service(s) and your device(s).
- Device Data: We may collect various types of data and event information from your device(s) by using cameras, microphones, GPS, or other monitoring sensors.
- Cookies: We may receive and store certain information about your browsing preferences by using ADT and third-party cookies. Cookies are small text files placed on your computer to customize your experience.
- Web Beacons: We may collect information about your browsing activities by using web beacons. Web beacons are transparent graphic pixels that are placed on web pages that enable us or a third party to track your actions on our website(s) and deliver interest-based advertisements.
- Local Stored Objects: We may store information about your browsing activities through locally stored objects by using technologies such as “Flash cookies” and HTML5 (“LSOs”). LSOs tack your actions and store information about your preferences and can be used by third party partners to deliver interest-based advertisements.
- Social Media Features: Our website(s) include social media features that may collect your Internet Protocol (IP) address of the page you are visiting and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.
- Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
- Mobile: When you download and use our service(s), we may automatically collect information on the type of device you use, operating system version, and the unique device identifier (or "UDID"). We collect your location-based information as part our service(s) to identify your location for dispatching or sharing with emergency service providers. We will only share this information with third party services for the sole purpose of providing you our service(s). You may opt-out of location-based services at any time by editing the setting at the device level. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

We may combine the above information with other information we collect or receive from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties including, but not limited to, credit reporting bureaus. We use the information collected from third party sources to determine the suitability of extending credit and for marketing purposes.

Summary

Your personal and non-personal information is collected in a variety of ways on ADT’s websites and when using ADT’s security services including through your Internet-connected device(s). Certain ADT products or services may require the collection of additional information such as audio, video, location information, and information about the device’s surroundings. You may be required to provide a minimum amount of information in order to receive ADT’s services.

Information Use and Sharing

How ADT Uses Your Information: We may use the personal and non-personal information you provide us for our business purposes, including:

Setting up your service(s) including establishing your ADT account and profile
Providing your service(s) including responding to alarm and security events
Processing payments for your service(s)
Contacting you regarding your service(s) and responding to your inquiries and comments
Enhancing, improving, or modifying our website(s) and service(s)
Developing new products and services
Conducting data analysis, including fraud monitoring and prevention
Providing marketing and promotional materials
Customer retention, feedback, and reactivation programs
Engaging in lead generation activities

If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy. We will only use that information for the specific reason for which it was provided to us.

How ADT Shares Your Information: We share your information in the following ways:

Third Parties: We do not sell your information to third parties for their own marketing purposes. We may share your information with affiliates, partners, and service providers (including ADT Authorized Dealers) to provide some of our service(s) and to complete our business purposes as described above. These companies are authorized to use your personal information only as necessary to provide these services to us.
Emergency Services: To provide our service(s), we will share your information with persons designated in your contact list and third-party emergency service providers such as police departments, fire departments, and emergency medical services.
Legal Authorities: We may also disclose your information for legal reasons including to comply with a subpoena or court order or similar legal process, to cooperate with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Transfer in the Event of Sale or Change of Control: We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
Cross-Border Transfer: We may transfer, store, and/or access your information electronically or in hard copy in the United States or Canada. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Such information is subject to the laws of the country in which it is transferred, stored, or accessed.

Note: Our website(s) and service(s) may include links to third-party websites and use third party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers.

Summary

We use your information for our business purposes and to provide ADT’s services. Your information may be shared with third party service providers, and emergency services providers to deliver or enhance ADT's services. We may share your information for legal reasons, including to cooperate with legal authorities, when we receive valid requests, to protect our rights, or in the event of a sale of all or any part of our company.

Consent

How ADT Obtains Consent: Each time you provide any personal information to us through our Site(s), Service(s), or your Device(s), you consent to the collection, use, and disclosure/sharing such information according to this Policy. Where required, consent for the collection, use, and disclosure/sharing of your information may be obtained either expressly or implied. Your express consent may be given in writing, verbally or electronically. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued use and disclosure/sharing of your personal information. Revoking consent to collection, use and/or disclose/share your information for certain purposes may affect our ability to provide you with Service(s). You may contact us using the information below.

Summary

You may consent to the collection, use and disclosure/sharing of your information in a variety of ways including in writing, verbally, or electronically. Your consent can be express or implied by your actions. If you revoke consent, we may not be able to provide you Service(s)

Information Processing

How ADT Processes Information on Behalf of our Clients: We may process information collected through our service(s) on behalf of our Client, such processing and use shall be limited to the purpose of providing the service for which the Client has engaged ADT.

ADT collects information under the direction of its Clients, and may not have a direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to ADT’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ADT will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Summary

ADT may process information on behalf of third parties. Any such processing will be limited to the purpose the third party engaged ADT for. You must contact the third party directly regarding updating your information.

Online Tracking

How ADT Responds to Do Not Track Signals: ADT partners with third parties to display advertising on our website or to manage our advertising on other websites. Our third party partners use cookies, web beacons, LSOs, tags, scripts, and similar technologies to gather information about you over time and across different websites or applications in order to help predict your preferences and show you interest-based advertisements. Our website(s) do not respond to browser Do Not Track (DNT) signals, however you may opt-out as described below.

How Can I Opt-Out: If you wish to opt out of interest-based advertising click here or if located in the European Union click here. Please note you will continue to receive generic ads. You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.

Summary

ADT’s websites do not respond to browser Do Not Track signals, but you can opt-out of interested-based ads by visiting the links here or here. You can opt-out of other tracking technologies we use by visiting the specific links provided.

Collection from Minors

What Information ADT Collects from Children:

In General: ADT's website(s) and service(s) are intended for a general audience and we do not knowingly collect personal information from individuals that are less than 13 years of age.
Product Specific: Certain ADT products and services may require the collection of personal information from individuals that are less than 13 years of age to use all features. For such products and situations where ADT does knowingly collect personal information from individuals that are less than 13 years of age, we make clear disclosures in the privacy policy applicable to product or service, we only collect the information with verifiable prior consent from a parent or legal guardian, and we allow the parent to review, delete, or withdraw parental consent by contacting us.

Summary

Generally we do not target or knowingly collect personal information from people less than 13 years old. For certain services we may collect personal information from people less than 13 years old upon making disclosures, obtaining verifiable parental consent, and allowing the parent to review, delete or withdraw consent.

Security

How ADT Protects Your Information: We limit access to your personal information and seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

Summary

We do our best to protect your information.

Other Information

How You Update and Access Your Information: You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. You are responsible for ensuring the information you provide when using our website(s), registering for our service(s), and registering/activating your device(s) is accurate. To access, review or update your information for accuracy, please login to your ADT account or contact us using the information below. Upon request we will provide you with information about whether we hold any of your personal information. We will respond to your request within a reasonable timeframe.

How ADT Retains Your Information: We will retain your personal information for as long as your account is active or for the period necessary to fulfill the purposes outlined in this policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How ADT Notifies You of Policy Changes: We may update this policy to reflect changes to our information practices. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective p. We encourage you to periodically review this policy for the latest information on our privacy practices.

California Privacy Rights. ADT collects various types of personal information about you as described in this Policy. Under California law, ADT customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.

Summary

Contact us or login to your ADT account to review or update your information. Periodically review this policy, as we may update it from time to time. A third party audits any changes to our privacy practices to maintain compliance.

Feedback

How to Contact Us: You can contact us about this policy by writing or emailing us at the address below:

In the United States:

ADT LLC dba ADT Security Services
Attn: Privacy Officer
1501 Yamato Road
Boca Raton, FL 33431-0835
privacy@adt.com

In Canada:

ADT Security Services Canada, Inc.
Attn: Privacy Officer
2815 Matheson Blvd. East
Mississauga, Ontario, L4W 5J8
privacy@adt.ca

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. This third-party dispute resolution provider will then serve as a liaison with ADT to help resolve your concerns.

Summary

We are here to help you and answer any questions you have. Please feel free to send us an email or send a letter in the mail.

ADT Entities and Affiliates

AA/Acme Locksmiths, Inc.
ADT, Inc.
ADT LLC
ADT Puerto Rico, LLC
ADT Security Services Canada, Inc.
Advanced Cabling Systems, LLC
Alarm Security Group LLC
Aronson Security Group, Inc.
ASG Government Services LLC
ASG Holdings LLC
ATCi Communications, Inc.
Century Sprinkler Holdings Corporation
Chain Electric Holdings, Inc.
DataShield, LLC
Fire & Security Holdings, LLC
Fire Systems International, Inc.
MSA Systems Integration, Inc.
Pratt Landry Associates, Inc.
Red Hawk Fire & Security (CA), LLC
Red Hawk Fire & Security (CHES), LLC
Red Hawk Fire & Security (NY), LLC
Red Hawk Fire & Security, LLC
Red Hawk Security Systems, LLC
Security Monitoring Services, Inc.
Tele-Tector of Maryland, Inc.
The ADT Security Corporation

Summary

This is a list of the ADT entities and affiliates covered by this policy.

Use of this application is subject to ADT’s Terms of Use and Privacy Policy. Unauthorized use is prohibited.

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Cross-Border Transfers of Personal Data

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Information Collection

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Information Use and Sharing

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Consent

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Information Processing

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Online Tracking

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Collection from Minors

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Security

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Other Information

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Feedback

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ADT Entities and Affiliates

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